Got A Question? We Got You.
Most of what guys ask us is answered right here. If yours isn't, call or email us and somebody who knows this stuff gets back to you.
Orders & Shipping
How long does shipping take?
Most orders show up in 4 to 6 business days. It moves around a little depending on where you live and what the carriers are doing that week, but that's the normal window.
Where's my order?
When your order ships you get an email with the tracking number, so start there, and check your spam folder too because those emails love to hide in there. Still can't find it? Call or email us with your order number and we'll run it down.
Can I change or cancel my order?
Call us as soon as you can. If it hasn't gone out the door yet, we can usually fix it.
Can I buy your stuff on Amazon or somewhere else?
Everything we make is sold right here at primalmuscle.com and nowhere else. If you see our name on some other site, that's not us, and we can't tell you what's in that bottle.
Get Results Or It's Free
How does the guarantee work?
Try any of our products and train like you mean it. If you don't like what you see in the mirror, call or email us, and you get your money back. It's that simple.
Is there a limit on the guarantee?
It covers one opened bottle of each product you bought, which is usually about a month to see what it does for you. Any extra bottles you haven't opened can come back to us within 90 days of your order for a full refund.
The whole thing is spelled out on our Return Policy page.
Do I have to fill out a form or answer a bunch of questions?
No. Call or email us, tell us you want your money back, and we take care of it.
Subscribe & Save
How does Subscribe & Save work?
Pick Subscribe & Save on the product page and you knock 20% or more off the price, and it ships to you on a schedule so you never run dry halfway through a cycle.
How do I change, skip or cancel my subscription?
Hit Manage Subscription, log in with the email you ordered with, and you can change the date, skip a shipment or cancel it yourself, any time, no phone call needed.
I didn't mean to sign up for a subscription. What do I do?
No problem. Log in at Manage Subscription and cancel it, or call or email us and we'll do it for you.
Using Our Stuff
How do I take it?
Every product has its directions on the label and on its product page, so go by those and don't take more than the label says. Your free Fitness Advisor consultation is where you get it dialed in with your training and your diet.
What's the free Fitness Advisor consultation?
Every order comes with a free consultation from one of our trained Fitness Advisors, guys who've been doing this a long time, so somebody who knows what he's looking at goes over your training and your diet with you.
Can I stack your products?
Plenty of guys do. Tell your Fitness Advisor what you're running and what you're after, and he'll tell you what fits.
How long before I notice something?
Give it a real run. Guys feel some of our stuff in the gym the first week, and some of it takes a couple of months to show up in the mirror, so check the product page for what to expect and stay consistent.
Do I need a prescription?
No. Everything we sell is a dietary supplement, so you order it right here like anything else.
I take medication or have a medical condition. Can I use it?
Talk to your doctor before you start anything new, and bring the bottle so he can see the label.
Still Stuck? Hit Us Up.
Call us, email us, or fill this out and we'll get back to you. If it's about an order, put your order number in so we can pull it up fast.
These products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease. Use as directed. Talk to your doctor before using any dietary supplement, especially if you have a medical condition or take medication.
